Frequently Asked Questions

1. Where can I purchase inkomfe® products?
2. What is the cost of the inkomfe® products?
3. Is inkomfe® Scalp Wash and Leave-On Scalp Care safe for use on color-treated hair?
4. Are inkomfe® products safe for use on children of all ages?
5. inkomfe® scalp wash doesn't lather as much as my normal shampoo, why is this?
6. I have used many products in the past with no success, and so I am reluctant to spend a lot of money on buying both the scalp wash and leave-on scalp care. Which one is best to use alone?
7. Will inkomfe® work for me? I have tried everything!
8. How do I use the inkomfe® products?
9. I love the scalp wash - the scalp care leaves my hair really lank and heavy - why is this?
10. I think I have a problem with Sodium Lauryl Sulphate. Does your product contain this chemical?
11. I think I have a problem with strong fragrances. Is inkomfe® likely to irritate my skin or scalp?
12. What makes the inkomfe® Skin Bar different from normal and other glycerin cleansing bars?
13. How often can I use the inkomfe® Skin Bar or Cream?
14. How will I achieve the best results when using the inkomfe® Skin Bar or Cream?
15. Why is the inkomfe® Skin Bar brown in color?
16. Why does the inkomfe® Skin Bar have a grit feel to it, and this varies from each bar I use?
17. What is glycerin?
18. How does the African Potato benefit my skin?
19. Can I use the inkomfe® Skin Bar in conjunction with the Cream?
20. Why is inkomfe® more expensive than other bars/creams?
21. Can I return an item?
22. Where can i find the Terms & Conditions?

Q 1: Where can I purchase inkomfe® products?

A: You can purchase inkomfe® from our website or phone Toll Free on 888 3 INKOMFE, or 813 288 8884 (not Toll Free) to order or for your nearest store
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Q 2: What is the cost of the inkomfe® products?

A: The inkomfe® Scalp Wash and Leave-On Scalp Care retail at $12.50 each. We are currently offering a 24% Discount on these products. YourNew Discounted Price is $9.50 each. The NEW inkomfe® Skin Repair with MLE retails at $28.00 and the inkomfe® Original Skin Bar $13.00. The NEW inkomfe® Marula Bar is also $13.00 and the NEW inkomfe® Duo Bar is $16.00. Finally, the inkomfe® Special Shampoo, Shower & Bath Wash and inkomfe® Special Conditioner for Hair & Skin retails at $13.00 each.
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Q 3: Is inkomfe® Scalp Wash and Leave-On Scalp Care safe for use on color-treated hair?

A: Yes, both products are safe for use on all color-treated hair.
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Q 4: Are inkomfe® products safe for use on children of all ages?

A: We advise to do a patch test with all inkomfe® products on an area of unaffected skin first. If any reactions occur please discontinue use. inkomfe® products are Dermatologically Recommended; if you have any questions, consult your dermatologist.
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Q 5: inkomfe® Scalp Wash doesn't lather as much as my normal shampoo, why is this?

A: Surfactants are the cleansing agents that provide lather in a shampoo. Foaming occurs when surfactant molecules gather air instead of the oil and dirt that surfactants should be removing. The result is millions of tiny bubbles. Obviously the air bubbles are using the surfactants that should be removing dirt and oil from the hair shaft. More lather does not mean better cleansing.
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Q 6: I have used many products in the past with no success, and so I am reluctant to spend a lot of money on buying both the scalp wash and leave-on scalp care. Which one is best to use alone?

A: The inkomfe® scalp system is best when used together, daily, or whenever you normally wash your hair. However, as the shampoo is a wash-off product the botanicals will not remain on the scalp as long as with the leave-on scalp care. Therefore, the leave-on scalp care is likely to have more of an overall effect if you desire to use only one of the duo.
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Q 7: Will inkomfe® work for me? I have tried everything!

A: Many things including diet, stress, environmental factors, medication and your lifestyle can cause skin conditions and irritated, uncomfortable skin and scalps. Three out of Five clients have reported tremendous change using inkomfe®. inkomfe® products are Dermatologically Recommended; if you have any questions, consult your dermatologist.
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Q 8: How do I use the inkomfe® products?

• The inkomfe® scalp wash and leave-on scalp care should be used together daily, or whenever you normally wash your hair.
• Part 1- Wet hair. Massage inkomfe® Special Scalp Wash gently into hair and scalp. If desired, leave for 2 -3 minutes. Rinse thoroughly.
• Part 2 - inkomfe® Special Leave-on Scalp Care. Squeeze a small coin-sized amount into palm of hand and massage gently onto scalp and into the hair. Do not rinse. (For very fine hair do not use too much, as it will leave hair looking lank.)
• To use the inkomfe® skin bar, wet the tips of your first three fingers. Rub them on the inkomfe® Skin Bar until a creamy lather is formed. Apply as necessary to areas of dry skin. Best results are achieved when the lather is left on the skin. Rinse with water if desired.
• Apply inkomfe® Skin Repair with MLE as necessary directly to areas of dry skin. inkomfe® Skin Repair with MLE may be applied as a daily moisturizer.
• inkomfe® Marula Bar. Wet skin. Work the inkomfe® Marula Bar into a lather and gently massage onto the skin and areas of dry skin. Rinse with water when desired. Do not leave the inkomfe® Marula Bar sitting in water when not in use.
• inkomfe® Duo Bar. Wet skin. Work the inkomfe® Duo Bar into a lather and gently massage onto the skin and areas of dry skin. Best results are achieved when the lather is left on areas of dry skin, particularly overnight. Rinse with water when desired. Do not leave the inkomfe® Skin Bar's sitting in water when not in use.
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Q 9: I love the scalp wash - the scalp care leaves my hair really flat and heavy - why is this?

A: You may be using too much. The directions state a small amount - this does mean a small coin-sized amount, as the inkomfe® scalp care is very concentrated. With fine hair you should use even less, applying it to the scalp and ends of the hair, rather than at the base. The scalp care is a very versatile product, so it can also be used as a skin/body moisturiser to help revive, hydrate and moisturise dry skin.
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Q 10: I think I have a problem with Sodium Lauryl Sulphate. Does your product contain this chemical?

A: No it does not. The Scalp Wash contains Sodium Myreth Sulphate and Disodium Laureth Sulfosuccinate which forms the part of a milder surfactant system.
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Q 11: I think I have a problem with trace fragrances. Is inkomfe® likely to irritate my skin or scalp?

A: inkomfe® products do contain a fragrance at a very low percentage. The inkomfe® fragrance is designed to enhance the natural botanicals in the formulation rather than mask it. The fragrance has been tested on sensitive skin and has not caused a reaction. We cannot guarantee you will not have a reaction to, however, as the fragrances made up of many components you could be allergic to any one of them. If you have any questions, consult your dermatologist.
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Q 12: What makes the inkomfe® Skin Bar different from normal and other glycerin cleansing bars?

A: The unique formulation of our indigenous botanical extracts from South Africa in a Glycerin base makes the inkomfe® Skin Bar different. The botanicals include the African Potato, Rooibos extract and Aloe Ferox.
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Q 13: How often can I use the inkomfe® Skin Bar's or Cream?

A: The inkomfe® Skin Bar and Cream can be used on a daily basis: as often as required.
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Q 14: How will I achieve the best results when using the inkomfe® Skin Bar or Cream?

• Wet Skin
• Work the bar into a lather and gently massage onto the area of dry skin
• Best results are achieved when the lather is left of the skin
• Rinse with water if so desired

• Test a small area of unaffected skin first - if reaction or irritation occurs, please discontinue use
• Apply inkomfe® Cream directly to areas of dry skin
• inkomfe® cream may be applied as a daily moisturiser
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Q 15: Why is the inkomfe® Skin Bar brown in color?

A: The African Potato used for the inkomfe® Skin Bar has a brown pigmentation.
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Q 16: Why does the inkomfe® Skin Bar have a grit feel to it, and this varies from each bar I use?

A: The African Potato extract is ground and milled, therefore no bars are the same. This also acts as an exfoliator on the skin.
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Q 17: What is glycerin?

A: Glycerin is a traditional ingredient in many fine products. Glycerin contains no animal by-products and has a natural moisturising quality. Glycerin is the by-product of the saponification (turning oil into a solid) process. Glycerin helps maintain the skins natural oils and minimises irritation.
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Q 18: How does the African Potato benefit my skin?

A: The African Potato contains sterols and sterolins. Sterols and sterolins are essential components of plant cell membranes. Sterols and sterolins act as antioxidants which help strengthen skin cells. Antioxidants are a group of vitamins, minerals and enzymes that help protect our body from the formation of free radicals. Free radicals are atoms or groups of atoms that can cause damage to our cells, impairing our immune system and leading to infections and various degenerative diseases. Antioxidants work together with the body's natural free radical scavengers to eat up these free particles.
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Q 19: Can I use the inkomfe® Skin Bar in conjunction with the Cream?

A: All inkomfe® products can be safely used with each other. It is also recommended that you use inkomfe® products in conjunction with each other to obtain maximum results.
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Q 20: Why is inkomfe® more expensive than other bars/creams?

A: inkomfe® products are more expensive than other products because of its unique formulations and active botanical ingredients. inkomfe® products are actually less expensive than other comparable brands that use high grade ingredients.
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Q 21: Can i return an item?

A: If you are not entirely happy with a product purchased from us, please refer to our return policy and procedure in our terms and conditions and send your return to our address.
Our returns policy does not affect your statutory rights.
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Q 22: Where can I find the Terms & Conditions?

A: Our Terms & Conditons can be found here: Terms & Conditions
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